Find Solutions for
Explore step-by-step diagnostic workflows, resolution guides, and connect with the dedicated Prasunex institutional support team.
Having Trouble?
Start with one of the most common issues reported by educators and administrators.
Sign-In & Account Access
Problems signing in, resetting passwords, two-factor authentication, or locked credentials.
Student Records & Import
Questions about adding, importing, editing, promoting, or archiving student profiles and batches.
Attendance Logging & Devices
Resolve attendance configuration, daily recording errors, RFID scanner sync, and retrospective edits.
Exams, Marks & Report Cards
Get help with exam term setup, marks entry deadlines, grading scales, and report card generation.
Fee Structures & Payment Gateways
Find help with fee installment scheduling, online gateway reconciliation, invoices, and discount vouchers.
SMS, Push & Email Alerts
Troubleshoot broadcast announcements, SMS credit balances, push notification delays, and delivery logs.
Let's Solve It Together
Tell us what you're having trouble with and we'll point you toward the right resources and resolution steps.
Popular Help Topics
Quick answers to the everyday questions our support team receives most frequently.
How do I reset my password?
Go to the login screen and click 'Forgot Password'. Enter your registered email to receive a secure reset link.
Why can't I log in to my account?
Common reasons include unverified email, caps lock enabled, incorrect school subdomain, or an expired session.
How do I add a new student?
Navigate to Admin > Student Management. Choose 'Add Student' for single entries or 'Import CSV' for bulk rosters.
How do I configure attendance?
Define attendance shifts, set daily cut-off times, select manual or RFID tracking, and configure parent SMS alerts.
How do I create an examination?
Go to Academic > Examination. Set up an exam term, select participating grades, create timetables, and assign max marks.
How do I manage fees and invoices?
Create fee structures with tuition, transport, and lab fees. Assign them to grades and publish monthly payment schedules.
How do I generate a report?
Access Reports > Academic, Attendance, or Finance. Filter by academic year, date range, or class, and export to PDF or Excel.
How do I enable parent access?
Ensure guardian phone numbers or emails are attached to student profiles, then trigger automated invitation credentials.
Why am I not receiving notifications?
Check notification settings in your profile, confirm your mobile push permissions are enabled, and verify SMS credits.
How do I use the mobile application?
Download the Prasunex App from Google Play or Apple App Store, enter your school code, and sign in with your credentials.
New to Prasunex?
Follow these essential steps to get your institution up and running smoothly.
Create Your Institution
Define academic branches, campus locations, and timezone.
Configure Users & Roles
Set up security roles, administrator profiles, and permissions.
Add Students & Staff
Bulk import teacher records and student rosters via CSV.
Configure Core Modules
Activate attendance rules, fee masters, and subject curricula.
Train Your Team
Equip teachers and staff with video tutorials and mobile apps.
Start Managing School
Begin live daily operations, attendance tracking, and parent alerts.
Frequently Asked Questions
Straightforward answers to the questions our help center receives most often.